Arnhem, Full-time

Customer Service Manager

Do you have a passion for customer experience and know how to turn every interaction into an unforgettable ‘Wow’ moment? If so, we’ve got the perfect challenge for you! We’re looking for a Customer Service Manager (40 hours) to strengthen our team. Ready to use your vision and leadership not only to delight our customers but also to elevate collaboration within our organisation? Keep reading!

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Max is our go-to person for all your questions about working at our company. Feel free to contact him!

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About the job

As our Customer Service Manager, you’ll be the driving force behind delivering an unparalleled customer experience. You’ll look beyond the immediate customer query, understanding the bigger picture, and transform each interaction into a ‘Wow’ moment. Your focus won’t just be on meeting expectations—you’ll ensure that our customer service team provides the right information at the right time. Moreover, you’ll optimise collaboration with other departments, enabling us to work more effectively as an organisation.

Customer satisfaction scores of 9 or higher
Aim for a consistent average of 9+ across all customer reviews.

25% reduction in customer contact through AI solutions
Drive the use of technology to improve efficiency and minimise customer contact where possible.

Customer contact ratio of 1 query per 2 orders
Coach and guide your team to reduce customer queries per order.

3.5% internal communication with customer service partner
Ensure improved coordination between the customer service partner and internal teams.

10% reduction in delivery-related queries
Tackle root causes to minimise delivery-related customer concerns.

We’re looking for a results-driven and strategic leader with a passion for customer service. You’ll have experience managing a customer service team and understand the power of technology and data in enhancing customer interactions. You’ll be hands-on, inspiring your team to collectively elevate the customer experience.

Proactive collaboration: You can engage and involve other departments to optimise the customer journey.

Strategic insight: You can identify the right course of action, even in complex situations.

Prioritisation: You know what needs to happen and act quickly when required.

People skills: You’re skilled at motivating, guiding, and working with your team to achieve shared goals.

Project management expertise: You’ve got hands-on experience leading projects that enhance customer satisfaction.

Affinity with numbers and data: You use data to drive performance and ensure continuous improvement.

Hands-on and solution-oriented: You don’t wait for things to happen—you step in and resolve them.

Leadership: You’ll take responsibility for your department, ensuring your team performs at its best.

We are a young, dynamic organisation rapidly evolving into a leading supplier of fully customised plastic sheets across Europe. Through our specialised webshops, such as Plaqueplastique, Plasticsheetsshop, and others, we cater to both large businesses and DIY enthusiasts.

Our ambition? To become the market leader in sustainable plastic sheets throughout Europe. We aim to achieve this with strong expertise and a team of dedicated, eager-to-learn professionals.

From our headquarters in Arnhem and eight locations across Europe, we work tirelessly on growth and development. Training sessions and knowledge-sharing events keep us sharp and innovative as we continue to push boundaries.

Flexible working hours
The option to work from home
Travel expenses reimbursed
Informal work environment
Shared lunches at the office
Discounted gym membership
Friendly and supportive team
Sit-stand desk for optimal ergonomics
Freshly ground coffee beans
Your own study and training budget
Fun team outings
Excellent pension scheme
Your own MacBook
Competitive salary

The proces

We understand that starting a new job is a significant step, which is why we make our process as clear and personal as possible. From sending in your CV to your first day with us, we’ll guide you through each stage. This way, we ensure you feel welcomed and part of our team right from the start. Curious about what the process looks like? Let us walk you through it, step by step.

Our people

Our team of passionate professionals works hard every day to exceed our customers’ expectations. We encourage growth and innovation, and provide a working environment where everyone can develop and achieve their best.

Pijl Our entire team

Our culture

At the Online Plastics Group, ambition, innovation, and a hands-on mindset form the core of our culture. We’re a flat, informal organisation where everyone knows one another and is genuinely invested in each other. With a close-knit team of motivated and eager-to-learn individuals, we strive every day to exceed our customers’ expectations. We love a good plan and get straight to work—no nonsense, just action. We’re always thinking about how things can be done smarter and better, making data-driven decisions along the way. Innovations that make a real impact are what energise us. Together, we work purposefully and ambitiously to achieve our goals, always leaving room for laughter and enjoyment.

“Together, we aim for progress through innovation and making a tangible difference.”

Jonathan Opdam (CEO)

Since Plasticsheetsshop was founded in September 2014, we have grown into an international network with branches across Europe.

About us
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Customer Service Manager

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